A GAP consultant keeps your system healthy and improves it in small steps. Send requests when you need us. See exactly how every hour is used.



Send requests when you need us, right from the GAP Labs app.
A time log showing how every hour was used.
Alerts when automations or integrations fail.
A monthly health check, and documentation of your system kept up to date.
Send requests in the GAP Labs app and see every hour in your time log.
Still not sure if GAP is the right fit? Book a free 20-minute strategy call and we'll answer every question you have. No pressure, no pitch.
They stay valid until their original expiry date. If you join a Support Plan, unused hours move into it one for one and are used first.
Not after December 31, 2026. Until then, 2-hour and 5-hour packs are available by invoice from our team. From January 1, ongoing help is the Support Plan.
In the GAP Labs app. That's where we track response times and log every minute of work. Email and Slack messages don't start the clock.
In 15-minute steps, with a 30-minute minimum per request. Updating your system's documentation is part of the work. You see every entry, with a short note on what was done.
Buy extra hours in 2-hour blocks for $500, up to your plan's monthly hours. If a request would go past your balance, we ask before starting. If you need extra hours two months in a row, we'll suggest a level that fits better.
Requests over 5 hours get a quick review. If it fits your remaining hours and needs no written spec, we do it on the plan. If it's really a project, we scope it as one, with no Discovery fee for builds up to 3 sprints.
An automation or integration failure that stops your work. We reply first to those. Response targets are for a first reply with a plan; some outages, such as a vendor's platform going down, are outside our control.
No. Plan hours refresh each month. Extra hours last 30 days.
No. After a GAP project, your first 30 days are included. For systems we didn't build, book a call and we'll set up your plan.
Yes. After the 3-month minimum, cancel with 30 days' notice. Rejoin within 6 months and you pick up right where you left off.
